Warranty Policy

STAX Warranty Policy

1. Products Purchased from U.S. and Canada-Based Retailers  
For warranty support, customers who purchased their STAX products from retailers based in the United States or Canada should contact and return the product to the original place of purchase. The retailer will assist with warranty claims in accordance with their policies and procedures.  

2. Products Purchased from STAXHeadphones.com
For products purchased directly from www.STAXHeadphones.com, customers should submit a warranty claim by emailing cs@staxheadphones.com with the order #. Please include the original purchase invoice and provide a detailed explanation of the issue or the reason for the return or warranty claim. Our customer service team will review the claim and provide further instructions.  

We are committed to ensuring the quality of our products and appreciate your understanding as we work to address any concerns.