Subscribe to STAX NEWS

Returns Policy

Returns Policy

All return or exchange requests must be approved within 20 calendar days after delivery. When returning items, all promotional materials received with your purchase must also be returned; otherwise, their retail value will be subtracted from your refund.

Customers bear the cost and responsibility for returning products to our facility. Please be aware that shipping fees are non-refundable.

The following items cannot be returned or exchanged:
- Products with upgraded parts
- Items with custom components
- Special-order merchandise

A 25% restocking fee applies to all approved returns, calculated based on the merchandise value. This fee is waived for products confirmed to be defective.

Exchanges are limited to products verified as defective and can only be replaced with identical items or approved alternatives.

The product warranty covers only the original purchaser and cannot be transferred to another party.